Billing Portals & Billing Terms

Billing Portals & Billing Terms

Billing Portals

Lawncare, Landscaping and Mowing - You can only log into our client hub if you have an active service or appointment. If you do not, and you wish to book an appointment, please click here. 

Pet Waste Management - You can only log into our client hub if you have an active service or appointment. If you do not, and you wish to book an appointment, please click here.

Billing Portal - For all other billing, please use our main billing portal. 


Tips for Pros

We compensate our pros at or above the estimated living wage to ensure fair and sustainable earnings. For clients who wish to show additional appreciation, our system includes an optional tipping feature. Rest assured, the pro(s) who complete your service will receive 100% of any tip you provide.
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Payment Methods

We accept all major credit cards, e-check payments, checks, cashier checks, certified checks, money orders, and in some cases, we offer credit accounts based on several factors. Payments will appear on your credit card statement as: fssllc, FIELDS SMITH, Noble Services or Doodie Poodie.

We also accept payments via Cash App: $fieldssmith
We also accept payments via Venmo: @fieldssmith
We also accept payments via Paypal: @fieldssmith
We also accept payments via Zelle: dfields@fieldssmith.com or fieldssmith Zelle Tag
(ensure that your invoice number is included for what the payment is for)

 

Mail & In-person Payments

We accept checks, money orders, certified checks and cashier's checks by mail. We do not accept in person payments, or cash payments currently. 
Make Checks and/or Money Orders Payable to: Fields & Smith Services, LLC.

Mail to:

Fields & Smith Services, LLC.
PO BOX 349
MIDDLETOWN, OHIO 45042


Payment Options

You can make payments using any of the options below.
  1. Online. We encourage you to create an account through our online portal, particularly if you frequently utilize our services. The portal provides convenient access to features such as making payments, downloading invoices, statements, and quotes, as well as tracking project updates and more.
  2. Over the phone. You may contact our office for assistance with processing payment. We can provide a secure payment link or, if preferred, accept payment over the phone.
  3. Klarna. Certain transactions may be eligible for payment through Klarna. If available, this option will be presented at checkout during the online payment process. All Klarna financing is subject to credit approval. For additional details, please visit Klarna’s Help Center.


Payment Terms

Unless otherwise specified in writing, payments made under approved terms are due on the last calendar day of each month. Clients are responsible for ensuring timely payment in accordance with the agreed-upon terms. Late or missed payments may result in fees, suspension of services, or revocation of extended payment privileges at our discretion.

 

Payment Due Date

Payment for invoices is due by the date listed on the invoice. We offer payment upon receipt, net 10 and net 30 payments.

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Late Payments

We have a grace period of (5) days, on the 6th day, we will automatically access a 15% late fee charge. For every 30 days an invoice is late, a 15% late fee will automatically be accessed. If you are a subscription client, after the grace period, your subscription will be cancelled. 

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Payment Arrangements

If you are unable to make a payment by, or on the due date, we may be able to offer payment arrangements for your balance. So long as your payment arrangements are being kept, we will not access any late fees to your balance after the initial late fee.

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Seriously Delinquent Accounts

Accounts that remain delinquent for more than 151 days may be referred for collection. Collection efforts may be managed internally or assigned to a third-party debt collection agency. Please note that, depending on the nature of the services provided, additional actions may be pursued, including eviction, civil judgments and associated penalties (such as attorney’s fees and court costs), and/or the placement of a mechanic’s lien against your property.

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Accounts Sent to Collections 

Once an account is referred to collections, a $30 collection fee will be added to the outstanding balance. In addition, a $2 monthly collection fee will be added for each month the account remains in collections. These fees will continue to accrue until the account balance has been paid in full or otherwise resolved through an approved payment arrangement.

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Subscription Billing Cycle Summary

Our subscription operates on a fixed monthly billing cycle, with charges processed on the 1st, 15th, and 25th of each month. Customers who enroll between these billing dates will be billed a prorated amount covering service from the date of enrollment through the next scheduled billing date. On that date, the subscription will automatically transition to the standard recurring billing amount and continue the established cycle unless modified or canceled in accordance with our terms.

Subscription Cancellation due to Non-payment

After the sixth day following the due date, accounts may be evaluated for cancellation based on payment history and other relevant factors, at our sole discretion. If a subscription is discontinued, any discounted rates or promotional pricing will be forfeited and will not be reinstated upon reactivation.

Please note that cancellation does not eliminate any outstanding balance. All unpaid amounts remain due and will continue to accrue applicable late fees until paid in full or until satisfactory payment arrangements have been established and maintained.