How are tips handled on FIELDS SMITH's platform?

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• Do I need to have a website and/or online ordering platform in order to work with FIELDS SMITH?

  No. As part of your partnership with FIELDS SMITH, we develop a custom online ordering platform and an SEO-optimized website tailored specifically to your restaurant’s brand and needs.

• What are the delivery fees on FIELDS SMITH's platform?

  DELIVERY FEES A delivery fee of $2 to $3 applies based on your proximity to the restaurant. This fee directly contributes to driver wages and service reliability. SERVICE FEES A 8% - 17% fee applies to all orders, dependent upon the restaurant's ...

• How are the delivery zones set up on FIELDS SMITH's platform?

  Delivery zones are managed by FIELDS SMITH to ensure consistent service coverage. Zones are currently defined using circular mile radii: Zone One includes addresses within a 2-mile radius of the restaurant, while Zone Two extends up to 6 miles. We ...

• Can I use FIELDS SMITH food booking and delivery solution if I use another third-party platform?

  Absolutely. Our goal is to prove that FIELDS SMITH delivers the most cost-effective and dependable alternative to other third-party platforms. By consistently earning diner loyalty, we help drive repeat orders and maximize your revenue—making us your ...

• Why does FIELDS SMITH charge a commission on orders?

  Our commission helps cover the operational costs of providing a reliable, high-quality delivery experience for both customers and restaurant partners. This includes driver compensation, platform maintenance, customer support, and ongoing improvements ...