At Food Booking, we are committed to providing fast, reliable, and customer-first delivery experiences. Our drivers are employed directly by us and assigned delivery tasks based on operational needs—they do not select which orders they fulfill. This ensures consistent coverage and efficient service across all areas we serve.
✅ Eligible Refund Scenarios
Refunds may be considered under the following circumstances:
• Missing Items: If your order arrives with one or more items missing, please report the issue within 2 hours of delivery.
• Delayed Delivery: If your order takes longer than 1 hour and 20 minutes from the time of confirmation to arrival, you may be eligible for a partial or full refund depending on the delay and circumstances.
🚫 Non-Refundable Scenarios
To maintain fairness and operational clarity, refunds will not be issued in the following cases:
• Delivered Orders: Once an order is successfully delivered, it is considered fulfilled. Refunds will not be issued for dissatisfaction with taste, temperature, or portion size.
• Driver Assignment Preferences: Our drivers are assigned deliveries based on logistics and availability. Requests for specific drivers or delivery preferences cannot be accommodated.
• Non-Lost Orders: Refunds will not be issued for orders that are delivered unless they are confirmed lost or stolen.
🔍 Investigation Process
All refund requests are subject to an internal investigation. This process may include:
• Reviewing delivery logs and timestamps
• Verifying driver and restaurant communications
• Confirming item packaging and handoff records
Refunds will only be issued after this investigation is completed and the claim is validated.