Who actually delivers the orders?

Who actually delivers the orders?

All deliveries are handled by FIELDS SMITH employees—not independent contractors. Our drivers are part of our team and operate under structured assignments to ensure consistency, accountability, and service reliability. Tasks are assigned based on proximity, availability, and operational needs; drivers do not select which orders to accept. This approach allows us to maintain high delivery standards while ensuring fair treatment and predictable workflows for our staff.

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    • Can I use FIELDS SMITH food booking and delivery solution if I use another third-party platform?

      Absolutely. Our goal is to prove that FIELDS SMITH delivers the most cost-effective and dependable alternative to other third-party platforms. By consistently earning diner loyalty, we help drive repeat orders and maximize your revenue—making us your ...

    • Why does FIELDS SMITH charge a commission on orders?

      Our commission helps cover the operational costs of providing a reliable, high-quality delivery experience for both customers and restaurant partners. This includes driver compensation, platform maintenance, customer support, and ongoing improvements ...

    • What are the delivery fees on FIELDS SMITH's platform?

      DELIVERY FEES A delivery fee of $2 to $3 applies based on your proximity to the restaurant. This fee directly contributes to driver wages and service reliability. SERVICE FEES A 8% - 17% fee applies to all orders, dependent upon the restaurant's ...

    • What is the maximum delivery distance for diners?

      Diners can place orders from locations within our designated delivery zones. Zone One covers up to 2 miles from the restaurant, and Zone Two extends up to 6 miles. In some cases, we may accommodate deliveries just beyond these zones based on ...

    • How are tips handled on FIELDS SMITH's platform?

      When a diner places an order and pays by credit card, they have the option to include a tip at checkout. Here's how those tips are processed and distributed: Delivery Orders: Tips added at checkout are collected by FIELDS SMITH and allocated directly ...